Refunds & Returns Policy in Gomlaza Store

Last updated: Nov 15, 2023

Thank you for shopping with Gomlaza Store! We strive to offer you high-quality products and a seamless shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help.

Introduction

  • Please read these Refunds & Returns Policy (“Policy”, ” Refunds”, ”Returns”) carefully before using the https://Gomlaza.com website and the mobile application (the “Service”) operated by Gomlaza Store.

  • Gomlaza for Trade and Marketing Services OPC., (“Gomlaza Store”, “we”, “us”) created these Refunds & Returns Policy which applies to your use of https://www.Gomlaza.com including its domains and subdomains (the “Gomlaza Sites”) and to sales transactions made through the Gomlaza Sites. It also applies to your access to text, images, graphics, software, source code, applications, specifications, audio files, videos, articles, trademarks, logos, and other information or content available through the Gomlaza Sites, including the “look and feels” and arrangement of such content (the “Content”). These Terms apply to all visitors, users, and others who access or use the Service.

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.

Returns

You have 24 hours from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please follow these steps:

  1. Contact our customer support team at Su*****@Go*****.com to request a Return Merchandise Authorization (RMA) number.

  2. Once you receive your RMA number, carefully package the item

  3. you must return the item at your expense

  4. The item must be unused

  5. The item must be in the same condition that you received it.

  6.  It must also be in the original packaging

  7. It must also include the RMA number on the package.

  8. Ship the item to the address provided when you contacted our customer support team.

  9. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item to ensure your return is received by us.

  10. You will be responsible for paying for your own shipping costs for returning or Exchanging your item.

Shipping Return

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • You will be responsible for paying for your own shipping costs for returning or Exchanging your item.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item to ensure your return is received by us.

  • – Please refer to our Shipping Policy for information on Shipping

Non-Returnable Items

Please note that the following items are not eligible for return:

  • Customized or personalized items.

  • Items that have been used or show signs of use.

  • Items are not in their original packaging.

Exchanges

  • At this time, we don’t offer exchanges. If you’re unsure which Specs would fit better, check out our product description section —we have one for every item listed in our store.

  • Though rare, It’s possible that an item you ordered was mislabelled. If that’s the case, please Contact us within 12 hours of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

A Gomlaza store employee returned the money to his customers

Refunds

Your satisfaction is our #1 priority. Therefore, we will do everything in our ability to satisfy your shopping experience in our online shop

you can request a refund or reshipment for the ordered products if:

  • You do not receive them within the guaranteed time (45 days not including 2-5 day processing)

  • You receive the wrong item.

  • You do not want the product you have received (but you must return the item at your expense and the item must be unused and in the same condition that you received it. It must also be in the original packaging).

  • Our Refund and Returns policy lasts 3 days. If 3 days have passed since your delivery, we can’t offer you a Refund, Return, or Exchange.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

  • Only regular priced items may be refunded. Sale items cannot be refunded.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).

  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

  • Your order did not arrive due to exceptional circumstances outside the control of Gomlaza Store (i.e. not cleared by customs, delayed by a natural disaster).

  • Other exceptional circumstances outside the control of https://www.Gomlaza.com

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 12 hours of delivery. We will arrange for a replacement or a refund, depending on your preference.

Notification for EU consumers

According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
  • The supply of goods that are made to the consumer’s specifications or are clearly personalized;
  • sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Gomlaza Store reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please Follow our Help Center.

Contact Information:

If you have further questions, require assistance, or have concerns about your order, please don’t hesitate to contact Us or By email: Su*****@Go*****.com

We will do our best to assist you promptly

Changes to this Policy

  • We reserve the right to modify or update this return and refund policy at any time.

  • Any changes will be posted on this page.

  • By shopping with Gomlaza Store, you agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for choosing Gomlaza Store for your accessories needs!

Gomlaza Store Support Team