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Help Center

Our Help Center is designed to provide you with comprehensive information and assistance across various aspects of your online journey.

Explore the resource for a seamless and enjoyable shopping experience!

I lost my password; how do I log in?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password. If you encounter any issues, contact our support team for assistance at Su*****@Go*****.com

What happens with my personal data?

We take your privacy seriously. Your personal data is stored securely and used only for order processing and communication purposes. We do not share your information with third parties. For more details, please refer to our Privacy Policy.

What is Gomlaza Store, and what do you sell?

Gomlaza Store is an e-commerce platform dedicated to offering a wide range of accessories. Our product catalog includes Car, Pets, Sports and Fitness, Electronic, Kids, Home, Kitchen and cooking, and Bathroom Accessories items, all priced between $20 and $200.

Is shopping at Gomlaza Store safe?

Yes, your safety is our priority. We maintain a secure website with SSL encryption to protect your personal and financial information. Your payments are processed securely through trusted payment gateways.

How do I place an order?

Placing an order is easy. Just choose the product you want, add it to your cart, and proceed to checkout. You can make a payment using various secure methods. We process your order and coordinate shipping with our suppliers.

What if I need to modify my order?

If you need to modify your order, please contact our customer support as soon as possible. Once an order is processed, it may be challenging to make changes, but we will do our best to accommodate your request.

Can I track my order?

Yes, you can track your order using the provided tracking information, but sometimes due to free shipping tracking is not available. For logistical reasons. However, If tracking information is available We will keep you updated on the status of your order, from shipment to delivery.

What is the shipping time for your products?

Shipping times can vary based on the product’s origin and location. Typically, it can range from 2 to 8 weeks. We provide tracking information if Available for your orders so you can monitor their status.

What if I need to change my shipping address?

If you need to change your shipping address, please notify us as soon as possible. Once the order is shipped, we may not be able to make changes. Contact our customer support, and we will do our best to assist you.

Do you offer free shipping?

Yes, We offer free shipping on orders over $75 for our customers and we do offer free shipping on most of our products. However, certain items may have a shipping fee depending on the supplier’s policies and location. This information will be clearly displayed at checkout.

Are there any additional costs or hidden fees?

We maintain transparency in our pricing. You will only be charged for the product and any applicable shipping fees. Import duties or taxes may be applied by your country’s customs, and it’s your responsibility to handle these if they occur.

Can I get same-day delivery?

Currently, we do not offer same-day delivery. Our standard shipping times vary, typically ranging from 2 to 6 weeks, depending on the product’s origin and your location. We appreciate your understanding.

How can I contact Gomlaza Store for further assistance?

If you have questions, or concerns, or need assistance, please feel free to contact our customer support team. You can find our contact details on the Contact Us page of our website. We aim to respond to your inquiries within 24-48 hours.

Are your products of high quality?

We work with reputable suppliers to provide high-quality products. We encourage our customers to leave honest reviews to help others make informed decisions.

Do you have a warranty for your products?

Some of our products may come with a manufacturer’s warranty. Check the product description or contact our support team for specific warranty details By emailing: Su*****@Go*****.com

How do I stay updated on new arrivals and promotions?

Stay informed about the latest product arrivals, promotions, and exclusive offers by subscribing to our newsletter and following our social media channels.

What’s your Refund and Returns Policy?

We don’t offer returns and exchanges as per the Refund and Returns Policy, but if there’s something wrong with your order, please let us know by contacting us at Su*****@Go*****.com.
Read Return and Refund Policy.

Do you offer refunds?

Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at Su*****@Go*****.com with photos of wrong/damaged items and we’ll sort that out for you.
Read Return and Refund Policy.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at Su*****@Go*****.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Read the Return and Refund Policy.

Still have a question?

If you have further questions, require assistance, or have concerns about your order, please don’t hesitate to contact Us!

Contact US!